Replacement rules
Basic rules according to which your account or BM will be replaced
Last updated
Basic rules according to which your account or BM will be replaced
Last updated
Account replacement is possible in the following cases:
✅ The account is blocked or limited before the purchase.
✅ The Advertising Account or Business Manager created in the account are blocked or have restrictions imposed before the purchase.
✅ The account configuration does not match the description stated on the website.
Important! Before logging into the account, be sure to check it using the provided link!
A Business Manager can be replaced if:
✅ The BM is blocked or limited until the moment of purchase.
✅ The BM package does not match the product description on the website.
✅ The advertising account or FanPage created in the BM are disabled or blocked until the moment of purchase.
✅ The links for joining the BM are inactive.
upon purchase Before use, be sure to check the product.
The time allotted for verification depends on the number of accounts purchased:
• 1-5 pieces → 20 minutes.
• 5-15 pieces → 30 minutes.
• 15 or more pieces → 60 minutes.
⚠️ If you purchased an account or BM, but started using it, for example, 7 days or later, a replacement will not be made. A maximum of 1 hour is allocated for BM verification.
✅ Replacement is possible only if the BM was verified before you started working with it.
✅ If you started working with the BM (linked a card, launched an ad, changed parameters) and got blocked - a replacement is not made.
✅ Verification period - 24 hours from the date of purchase.
🔴 Cases in which the guarantee does NOT apply (no replacement)
❌ Blocking of the BM after any actions (login, linking a card, launching an ad, activating the API, etc.).
❌ Cancellation of BM verification after any actions that violate Facebook rules.
❌ Blocking of the BM due to inactivity the next day (the guarantee is valid only until the end of the day of purchase).
❌ Errors with the pixel (if it is not shared, accounts are not created or added). In this case, you must continue working.
❌ Errors when linking a card or inability to write off Facebook funds. You need to try another payment method.
❌ Request for documents when activating the API or linking an application. Documents and replacement are not provided in such cases.
✅ In what cases is a replacement possible?
✔ If the BM was not verified or its verification was canceled before the purchase.
✔ If the BM verification was canceled within 14 days after the purchase.
✔ If the BM or advertising account was banned before the purchase.
📌 Conclusion: carefully check accounts and BM immediately after the purchase and follow the rules to avoid losses.